Refund & Cancellation Policy

Refund & Cancellation Policy – MathsStudent.com

Last Updated: 23-11-2025

MathsStudent.com (“We”, “Us”, “Our”) provides digital educational services such as online exams, study materials, practice tests, downloadable model papers, and premium content.
Because these are digital products and instant-access services, our refund and cancellation terms are defined clearly below.

1. No Refund on Digital Products

All purchases made on MathsStudent.com are final and non-refundable, including:

  • Online exam subscriptions
  • Study material downloads
  • Model papers
  • E-books or PDFs
  • Premium features or paid access
  • Membership fees

Once access is granted or the material is downloaded, refunds will not be issued under any circumstances.

2. Instant Access Policy

Most of our products/services are delivered instantly.
Because you receive immediate access after payment, we cannot offer:

  • Refunds
  • Returns
  • Exchanges

Your purchase confirms that you understand and agree to this policy.

3. Duplicate Payments

If you are charged twice due to a technical issue:

We will verify both payments and refund the duplicate amount within 7–10 business days.

To request a duplicate payment refund, provide:

  • Transaction ID
  • Payment screenshot
  • Registered email address

4. Payment Failure but Amount Deducted

If money is deducted but the service is not activated:

  • The amount is usually auto-refunded by your bank/payment gateway within 3–7 business days.
  • If not refunded, contact us with transaction details and we will help you verify the payment status.

5. Cancellation Policy

Since our services are digital and instantly delivered:

  • Subscriptions or purchases cannot be canceled after activation.
  • Users are responsible for entering correct details before making a purchase.

No partial cancellation or switching between plans/materials is allowed.

6. Incorrect Email / User Details

If you entered a wrong email or account details during purchase:

  • We will update your account details, but
  • We cannot offer refunds for such errors.

7. Technical Issues

If you face technical problems while accessing paid content:

We will assist you in solving the issue, such as:

  • Re-activating access
  • Re-sending materials
  • Fixing account login issues

But refunds will not be issued due to technical errors.

8. Contact for Payment Issues

For any payment-related concerns, contact us via the Contact Us page on the website and provide:

  • Full Name
  • Registered Email
  • Payment ID / Transaction Reference
  • Issue description

Our team will respond as soon as possible.

9. Changes to Refund & Cancellation Policy

MathsStudent.com reserves the right to modify or update this policy at any time.
Changes will be reflected on this page with a revised “Last Updated” date.

Continued use of the website implies acceptance of the updated policy.